To be successful, especially in sales, sellers must make a different kind of connection with their customers. It was early in my selling career. I finally coordinated and received confirmation on the date and time of the conference call. The con-call would consist of my technical sales engineer and myself talking to a new and…

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You’ve probably heard of the importance of emotional intelligence in our lives. How about emotional humility?

Cognitive blind spots and emotions can either help or hurt you. Understanding them is the key to controlling them in everyday situations. This can effect all positions of influence, particularly in sales and customer service.

Take it a step further – how about identifying these blind spots in others? It may lead to a better way for you to understand, connect, lead, and positively influence the interaction.

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The essential importance and keys of cultivating and keeping your customers. Much of the headlines we see and read about companies revolve around sales figures, profits, and stock prices.  Although these metrics are essential, they couldn’t sustain without one vitally important facet of any company – customer service. “Customer service shouldn’t just be a department;…

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According to Tim Ferriss, achievement is gained through a refocus of priorities and a change in mindset. Tim Ferriss has been listed as one of FAST Company’s “Most Innovative Business People.”  Tim is also an angel investor to startups and invested in companies such as Uber, Facebook, Shopify, Alibaba, and 50+ others.  He is an…

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Meetings have increased in length and frequency over the past 50 years, to the point where executives spend an average of nearly 23 hours a week in them, up from less than 10 hours in the 1960s: stop the meeting madness. How much are you spending on your meetings? Leaders may want to calculate the hidden…

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Concerning Trends on Training Initiatives and Why it Matters More and more studies are indicating disengagement. By Greg Dermond In today’s corporate world, you can read about the various mission statements that corporations promulgate that describe their vision, philosophies, business goals and the reason for its existence. As part of this mission statement, you will…

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Why It’s Better to Call Than to Email More and more studies are indicating disengagement. I understand it’s 2019. But just because technology keeps advancing doesn’t mean we still can’t value the simple things like … talking to one another. I have a couple of teenage daughters. The only times their phones are not in…

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