You’ve probably heard of the importance of emotional intelligence in our lives. How about emotional humility?

Cognitive blind spots and emotions can either help or hurt you. Understanding them is the key to controlling them in everyday situations. This can effect all positions of influence, particularly in sales and customer service.

Take it a step further – how about identifying these blind spots in others? It may lead to a better way for you to understand, connect, lead, and positively influence the interaction.

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